United Airlines Broke His Guitar

July 13, 2009 — 6

Ok I wasn't going to post anything about this because EVERYONE ELSE has. But fuck it, it's just too good. And the subject's too relevant to what I kinda think I am supposed to be doing. United Airlines broke Dave Carroll's guitar, so he wrote a song about it: I've heard all your excuses and I've chased your wild gooses and this attitude of yours I say must go. United, United you broke my Taylor guitar. United, United some big help you are. You broke it, you should fix it. You're liable just admit it. I should have flown with someone else Or just have gone by car. Because United breaks guitars. Then he posted this video that now 2.5MM people have watched: Taylor guitars uploaded a classy response, supporting Dave and guitarists everywhere: This is what you see when you go to Taylor Guitars' site: Then this opportunistic fellow named Steven, from a local music shop, chimed in to support Dave. He announces he is canceling two flights he has scheduled on United. He even offers to lend Dave his own acoustic guitar. Finally, United Airlines agrees to reimburse Dave for the guitar (and to evolve its customer service practices). And Dave issues this statement: Dave's making a new music video about this, coming any day now. I emailed United to ask them about their new policy regarding Taylor guitars. That was a few hours ago. No response yet. Can you imagine what Jeff Hayzlett would do if he ran marketing for United? I did get a response to my blog post about NeuroDrinks...from NeuroDrinks. I'll share it soon. For now, I gotta go, this conference call is ending...


  • Jim Staples

    July 13, 2009 at 3:44 pm

    Can't believe I missed this! Fuck United!


  • countrygal77

    July 13, 2009 at 3:45 pm

    Sooooo funny. Carroll's actually good, you should put his video on CMT!!!


  • Steven Jessup

    July 13, 2009 at 3:46 pm

    WIll you tell us what United says if they ever email you back? I wonder if they will get the reference and their lawyers will stop them from replying to you, Ross..


  • Spencer Durgin

    July 13, 2009 at 7:14 pm

    That's a funny photo is that you on the phone in that last link? Who was your conference call with? Is that you calling United Airlines?


  • Susany

    July 13, 2009 at 7:15 pm

    Continental sucks too — they broke my suitcase and my undies spewed out all over the tarmac. I should write a song about it and post it on your blog!


  • Alvin

    July 14, 2009 at 1:02 pm

    Give United credit — they fucked up and then they came correct. They are paying him for it and that's what they should do. Plus, they've gotten very responsive and open about it on their twitter (


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